Sabre Hospitality has launched SynXis Concierge.AI

TravelTech News
1 Min Read

A new generative AI tool designed to help hotels increase direct bookings and improve guest service.

What is it?

A suite of AI-powered tools that integrates directly into a hotel’s booking engine and communication channels.

Key Features:

  • AI Booking Agent: A chatbot that speaks 50+ languages and helps guests book rooms directly on the hotel’s website.
  • Email Automation: Automatically reads guest emails and writes personalized replies with travel offers, saving staff time.
  • Social & Messaging: Manages messages from Facebook, Instagram, and WhatsApp in one place to keep responses fast and consistent.
  • Voice Support: An AI phone assistant that handles basic questions and bookings 24/7.

Main Benefits:

  • More Direct Bookings: Converts website visitors into guests before they go to third-party travel sites (like Expedia).
  • Better Efficiency: Reduces the workload for hotel staff by handling repetitive questions.
  • Personalization: Uses hotel data to give guests fast, accurate, and tailored information.
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