According to the HotelTechReport 2026 PMS Impact Study
The study highlights a major operational shift in the hospitality industry, where modern Property Management Systems (PMS) have evolved from simple administrative tools into strategic engines for efficiency and revenue. Analyzing data from over 1,200 hotels across 47 countries, the report confirms that modern PMS platforms significantly reduce labor costs and drive commercial growth.
Key Findings
- Massive Time Savings: Modern PMS platforms save many hotels over 500 hours of labor annually. 89% of hoteliers report saving between 2 to 10+ hours every week due to automation in check-ins, payments, and reporting.
- Faster Onboarding: The usability of modern interfaces has drastically cut training time. 92% of hotels say they reduced staff onboarding from weeks to days, which is critical given high industry turnover.
- Revenue & Cost Impact:
- 91% of hotels attribute direct revenue growth to PMS features like automated upsells, smart pricing, and improved direct bookings.
- 88% report measurable cost savings, with nearly half describing these savings as âsignificant.â
- Top Priorities for Hoteliers: Operators now prefer a âunified operating systemâ rather than a collection of disjointed apps. The most valued capabilities include built-in payments (60%), housekeeping tools (60%), and business intelligence (48%).
- Reasons for Switching: Reliability and security are the primary dealbreakers. While features are important, 48% of hotels would switch providers due to reliability issues, and 42% would switch due to cybersecurity concerns.
Conclusion The PMS is no longer just a system of record but the âcontrol towerâ of the hotel. Success in 2026 and beyond depends on platforms that offer seamless integration, robust security, and the ability to turn operational data into revenue.
